CareSource Receives Honorable Mention at National Call Center Awards

    DAYTON, OH, August 26, 2010 /24-7PressRelease/ -- CareSource, a non-profit, public-sector managed health care company, received Honorable Mention in the category of Best Performance Leveraging Customer Feedback, at the 2010 Call Center Awards, presented by the International Quality & Productivity Committee (IQPC) held in Las Vegas. CareSource finished just behind Discover and ING Direct who finished in first and second place, respectively.

"As a managed health care organization serving the underserved, it is our duty to provide a high level of customer service that makes each person understand that we care," Pam Morris, President and CEO, said. "We are honored to be recognized for service excellence."

CareSource provides training to its employees through CareSource University, an on-site learning and development center that provides call center and service training. The company also receives real-time feedback from its members by supplying surveys to ensure maximum satisfaction.

Approximately 25% of callers are randomly selected to participate in a client satisfaction survey at the end of each call. Those who volunteer receive an immediate call back and complete a five question survey, including an open-ended question for specific concerns. Those who rate service low get a follow up call within two business days to address any issues.

For additional information about CareSource, visit www.caresource.com.

About CareSource
CareSource is a non-profit health plan founded on the principles of quality and service, delivered with compassion and a thorough understanding of the Medicaid consumer. By staying true to its mission of making a difference in the lives of underserved people by improving their health care, CareSource has become one of the largest and fastest growing Medicaid managed care plans in the nation. Today, CareSource serves more than 844,000 Medicaid and Medicare Advantage consumers in Ohio and Michigan.

With a strong focus on preventive care, CareSource utilizes a continuum of care model to members at all stages of health and illness. In addition to all required services, CareSource offers extra benefits such as a 24-hour nurse advice line, transportation to doctor's appointments, and a variety of care management programs. For more information about CareSource, visit www.caresource.com.

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