Customer Service Should Be Top of the Agenda Says Apollo Enterprise Inc.

    JERSEY CITY, NJ, May 17, 2015 /24-7PressRelease/ -- In a highly competitive market it is Apollo Enterprise Inc's attention to detail and commitment to achieving customer satisfaction that has seen them amass a client portfolio containing blue chip and some of the UK's fastest growing companies.

About Apollo Enterprise Inc.: http://apolloenterpriseinc.com/about/

According to a recent Customers 2020 report, by 2020 customer experience will overtake price and product as the key brand differentiator. Direct marketing experts Apollo Enterprise Inc. believe companies need to wake up and start putting customer service at the top of their agenda.

Customers have high expectations, they expect companies to know their individual needs and personalize their experience based on that. Without a dedication to customer service this isn't possible.

According to the NewVoiceMedia Study, U.S. brands are losing approximately $41 billion each year due to poor customer service. That is a massive figure and one which can be easily reduced by implementing a few small changes, putting customers' needs and experience over profit.

Providing a great customer experience can generate more customers through word of mouth. 71% of those who have a positive experience with a brand are likely to recommend it to others. (NM Incite Social Care Survey)

The huge rise in social media provides companies with an incredible marketing avenue and an incredible reach. Through social media they have the opportunity to engage with and provide support to customers. Companies delivering customer support through social media achieve superior gains, and statistics in the Aberdeen Group Social Customer Care Report show 7.5% vs. 2.9%.

The benefits of improving a customer service experience are obvious, but to put it in financial terms, revenue impact from a 10% point improvement in a company's customer experience score can translate into more than $1 billion according to the Forrester Business Impact of Customer Experience.

At Apollo Enterprise Inc. they strive for customer satisfaction every time. Their main objective, besides achieving excellent customer acquisition results for their clients, is to achieve customer satisfaction. In turn generating both quality and quantity customer acquisitions for their clients. The firm's sales representatives receive first class on-going training to ensure they are able to represent their clients with complete confidence, professionalism and transparency. Their dedication to providing an outstanding customer experience is what enables them to generate not only high quantity but also high quality customer acquisition results.

Apollo Enterprise Inc. is an outsourced sales and marketing firm based in New Jersey. The firm specializes in direct marketing campaigns, designed on behalf of their clients' brands to be personalized and accurately represent them to consumers. The campaigns are taken to consumers via face-to-face marketing methods which help to create long-lasting and personal relationships between brand and consumer. This often leads to increased customer acquisition, brand awareness and brand loyalty for their clients.

Apollo Enterprise Inc. is a brand new marketing firm located in Jersey City, New Jersey. for more information follow @ApolloEnterInc on Twitter and 'like' them on Facebook.

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