Onnit Marketing Group Unveils Their How-to Guide On Maximizing Every Customer Interaction

    DENVER, CO, September 18, 2015 /24-7PressRelease/ -- Onnit Marketing Group, a direct marketing firm based in Denver believes that businesses can maximize the impact they can achieve with every interaction. By understanding that with every interaction there is an opportunity to impress customers, whether it's introducing a new product, offering an additional service or dealing with a complaint efficiently.

About Onnit Marketing Group : http://www.onnitmarketinggroup.com

Onnit Marketing Group shares their tips on how to maximize the customer experience:

1. Wow and celebrate your customers. Customers are responsive to a quick and effective service. Whether it's offering an empathetic response to an email, showing the customer the company cares about their problem and is pushing to resolve any issues as quickly as possible is a great way to impress a consumer.

2. Practice total company support. Create a culture in the business that integrates all staff from all departments to be customer conscious. Providing training to all members of staff will improve the general level of customer service and will shine through all business interactions.

3. Give everyone 360-degree customer views. With today's modern technology it is easy to allow staff to have access to customer order history, any complaint issues and it allows service representatives to offer precise help at the point of contact without a customer becoming frustrated about re-explaining their situation each time they make contact.

4. Use technology to be more personal. To promote brand loyalty encourage staff members to become the face of the company, have agents create personal messages and put their personal touch into their work.

5. Capture feedback and act on it. All businesses can introduce products that aren't received as well as anticipated by the consumer. It is important to capture feedback from the consumer to limit any wasted expenditure. Utilize the staff who are customer facing to feedback on any issues or complaints coming from the customer.

6. Make support part of your experience. Finding ways for the customer to make contact and interact with the company is a great way to develop consumer trust. Creating a quick tracking service, allowing updates on an order's progress will enhance the customer experience for all.

Onnit Marketing Group specializes in face-to-face brand management, and prides itself on the service they offer their clients. With product training workshops daily it allows the firm to build emphasis on the delivery of customer service.

Onnit Marketing Group is an outsourced sales and marketing firm based in Denver, Colorado. The firm specializes in a personalized form of marketing whereby they connect with consumers on behalf of their clients' brands. The firm works closely with their clients to produce highly personalized campaigns that accurately reflect their brand message, products and services to their target group of consumers. These campaigns are then taken directly to consumers via face-to-face marketing methods which help to create long-lasting and personal connections between brand and consumer. This often leads to increased customer acquisition, brand awareness and brand loyalty for their clients.

Source: http://www.entrepreneur.com/article/248250

Onnit Marketing Group is an outsourced sales and marketing firm based in Denver, Colorado. The firm specializes in a personalized form of marketing whereby they connect with consumers on behalf of their clients' brands.

For more information Follow @OnnitMarketingG on Twitter and Like them on Facebook.

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