Omnifortuna, Inc. Reveals What Every Business Needs To Know About Customer Service in 2016

    MIAMI, FL, May 04, 2016 /24-7PressRelease/ -- A big advantage that small businesses have over larger ones is that they are nimble and able to stay ahead of the pack; no matter what is thrown at them. Thanks to the flexible and versatile abilities of small businesses, they are able to stay ahead of customer service trends and remain at the top of their game. It is vital for businesses in today's marketplace to stay ahead of customer service trends because customers have grown to expect top-quality customer service, and they have very little patience for brands that don't provide it. With so many companies out there, all competing for the same customers, a customer would have no problem going somewhere else to spend their money.

About Omnifortuna, Inc.: http://www.omnifortuna.org/about/

In a recent article on smallbuiztrends.com ('7 Trends Impacting Customer Service in 2016', published on 13th April 2016), some of the biggest trends impacting customer service today were listed. Leading PR, Promotions and Sales company Omnifortuna, Inc. summarizes the biggest trends below.

- The customer perspective - due to the growth in usability testing, today's marketplace is an ultra competitive environment where sales and marketing efforts are focusing on improving the customer experience.

- Omnichannel is here - the online experience is no longer separate from the in-store experience. In today's marketplace the customer is using online and in-store hand in hand.

- Location customization - in addition to personalized interactions with customers, brands must be able to connect with different sets of customers based on their location.

- Easy customer service - 2016 customers have no patience for bad customer service or slow customer service. Face-to-face interactions, call back options and online chats are proving popular.

PR-Promotions and Sales agency Omnifortuna, Inc. is able to tackle and stay ahead of these big marketing trends because the firm uses personalized face-to-face promotional and sales campaigns to help their clients' promote their brands and build a strong direct to customer base. This is because the in-store event sector they specialize in is directed towards the target market through personalized, localized regional evaluation and generates immediate feedback from the customer which client's will use to help develop their campaign strategy.

'In the year of the 2016 customer, brand loyalty is no longer about giving consumers a better price than a rival brand. It is about brands demonstrating how they can understand and adapt to complex consumers in order to nurture long-term relationships,' states Omnifortuna, Inc.

Omnifortuna, Inc. is a dynamic and professional promotions and sales agency based in Miami. The agency develops dynamic promotional campaigns for a range of national clients throughout the USA. These campaigns are unique and focus on personalized interactions between their clients' brands and the 2016 consumers.

For more information about Omnifortuna, Inc. follow the firm on Twitter @Omnifortuna and like them on Facebook.

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