New York Medical Group is Making the Future of Patient Experience a Reality

    NEW YORK, NY, February 14, 2022 /24-7PressRelease/ -- New York Medical Group (NYMG) incorporated innovative technologies into their design and operations to improve the patient journey, treatment outcomes, and operational costs. The smart rehabilitation clinic improves care delivery within the center and incorporates it into a larger healthcare ecosystem with different medical disciplines.

When Charlene Choi was first asked at the New York Medical Group (NYMG) what she would like in a smart rehabilitation clinic, she was almost certain they'd want to see a digitized care itinerary.

"You can imagine if you're an inpatient and you have an itinerary that says, chiropractor will be by at 2 o'clock, physiotherapy will be by at 2:30, you will go for your x-ray at 3 o'clock,' that's pretty nice to be able to know when things are happening," Dr Steve Yun, investigator at NYMG.

Yun and his team learned that a smart rehabilitation clinic could improve the patient experience was in fact much simpler. They reviewed and published the characteristics of smart rehabilitation clinics and evaluated the prospects for smart clinic owners at the Journal of Contemporary Chiropractic by Parker University (1).

"It is now an innovation age driving the extraordinary breakthroughs in patient care, helping the patient journey, and making preventative decisions. The utilization of these technologies is heavily dependent on the clinician's mindset, including cost control, efficiency optimization, and patient outcomes." Dr Steve Yun described.

Many clinical studies had identified that poor posture can cause microtrauma and misalignment to your body, and make you pain in the neck (2-10), headache (11-14), dizziness (15-17), numbness (18-20), stomach problems (21-23), scoliosis (24-27), and back pain (28-41). When clinicians are primarily trained to use their hands (42), patient expectations can be ignored regarding the application of new treatment technologies.

Built with innovations in health technology, and the patient in mind, this newest rehabilitation boasts numerous in-room education options, complete with pillow speakers and patient-operated controls.

"On the television, patients can watch their youtuber describing the disease, access educational materials, and learn more about their own medical records or care team." Dr Yun explained to the reporters on the research finding.

And from a family engagement standpoint, a smart rehabilitation clinic like NYMG is connecting caregivers with more information about patient health and real-time updates about health status and procedures. This helps family members learn more about their loved ones' health and know where they are on the care journey.

While NYMG clinics require advanced information technology, becoming a smart clinic is not an information technology project. Rather, it is a holistic, deeply ingrained, system-wide approach that involves all staff members, including clinicians, nurses, clinic managers, and investors. Continuous, transparent communication is also necessary to ensure that possible problems are identified quickly, and viable solutions are immediately found, designed, piloted, and implemented. In this manner, clinical processes, quality of treatment, and patient experience continue to improve, while expenses remain manageable.

By 2025, Asia will be home to 456 million seniors, representing 10 percent of its population. Patients are demanding access to convenient healthcare and better safety (43-45). It is now an innovation age driving the extraordinary breakthroughs in patient care, helping the patient journey, and making preventative decisions. Smart rehabilitation clinics in the future will resemble neither today's nor yesterday's clinics. Smart clinics will drive a better vision, owning a clear roadmap, utilizing innovative diagnoses and treatments, and interacting with a larger ecosystem to efficiently supply other care services.

Reference:
1) Chu E. Smart Rehabilitation Clinic. Journal of Contemporary Chiropractic. 2022; 5(1):7-12.
2) Chu EC. Preventing the progression of text neck in a young man: A case report. Radiol Case Rep. 2022 Mar;17(3):978-982.
3) Chu EC, Wong AY, Lee LY. Craniocervical instability associated with rheumatoid arthritis: a case report and brief review. AME Case Rep. 2021;5:12.
4) Chu EC, Wong AY, Lin AF. Isolated Neck Extensor Myopathy Associated With Cervical Spondylosis: A Case Report and Brief Review. Clin Med Insights Arthritis Musculoskelet Disord. 2020;13:1179544120977844.
5) Chu ECP, Chakkaravarthy DM, Lo FS, Bhaumik A. Atlantoaxial Rotatory Subluxation in a 10-Year-Old Boy. Clin Med Insights Arthritis Musculoskelet Disord. 2020;13:1179544120939069.
6) Chu ECP, Lo FS, Bhaumik A. Plausible impact of forward head posture on upper cervical spine stability. J Family Med Prim Care. 2020 May;9(5):2517-2520.
7) Chu EC, Lo FS, Bhaumik A. Secondary atlantoaxial subluxation in isolated cervical dystonia-a case report. AME Case Rep. 2020;4:9.
8) Chu ECP, Lo FS, Bhaumik A. Remission of recalcitrant dermatomyositis following a chiropractic adjustment. J Family Med Prim Care. 2019 Nov;8(11):3742-3744.
9) Chu ECP, Bellin D. Remission of myasthenia gravis following cervical adjustment. AME Case Rep. 2019;3:9.
10) Chu EC, Pong JC. Spontaneous resolution of myopic retinoschisis. AME Case Rep. 2019;3:3
11) Chu EC. Remission of Headache and Neck Pain Following Chiropractic Manipulative Treatment in a Patient with Neurofibromatosis. Chiropractic Journal of Australia. 2022 February; 49(1):8-18.
12) Chu EC, Chu V, Lin AF. Cervicogenic Headache Alleviating by Spinal Adjustment in Combination with Extension-Compression Traction. Arch Clin Med Case Rep 2019; 3 (5): 269-273. 2019; 3(5):269-273.
13) Chu ECP, Lin AFC. Neck-tongue syndrome. BMJ Case Rep. 2018 Dec 4;11(1).
14) Chu ECP, Ng M. Long-term relief from tension-type headache and major depression following chiropractic treatment. J Family Med Prim Care. 2018 May-Jun;7(3):629-631.
15) Chu EC, Wong AY. Cervicogenic Dizziness in an 11-Year-Old Girl: A Case Report. Adolesc Health Med Ther. 2021;12:111-116.
16) Chu EC, Zoubi FA, Yang J. Cervicogenic Dizziness Associated With Craniocervical Instability: A Case Report. J Med Cases. 2021 Nov;12(11):451-454.
17) Chu ECP, Chin WL, Bhaumik A. Cervicogenic dizziness. Oxf Med Case Reports. 2019 Nov;2019(11):476-478.
18) Chu EC, Leung K, Ng LL, Lam A. Vascular Thoracic Outlet Syndrome: A Case Report. J Contemp Chiropr. 2021 December; 4(1):142–145.
19) Chu ECP. Alleviating cervical radiculopathy by manipulative correction of reversed cervical lordosis: 4 years follow-up. J Family Med Prim Care. 2021 Nov;10(11):4303-4306.
20) Chu C. Cervical Radiculopathy Alleviating by Manipulative Correction of Cervical Hypolordosis. Journal of Medical Cases. 2018 May; 9:139-141.
21) Chu ECP, Lee LYK. Cervicogenic dysphagia associated with cervical spondylosis: A case report and brief review. J Family Med Prim Care. 2021 Sep;10(9):3490-3493.
22) Chu EC, Butler KR. Resolution of Gastroesophageal Reflux Disease Following Correction for Upper Cross Syndrome-A Case Study and Brief Review. Clin Pract. 2021 May 21;11(2):322-326.
23) Chu ECP, Shum JSF, Lin AFC. Unusual Cause of Dysphagia in a Patient With Cervical Spondylosis. Clin Med Insights Case Rep. 2019;12:1179547619882707.
24) Leung K, Huang K, Chu EC. Chiropractic management as conservative care for adolescent idiopathic scoliosis: A cases report. Asia-Pac Chiropr J. 2021 September; 2(2).
25) Pu Chu EC, Chakkaravarthy DM, Huang KHK, Ho VWK, Lo FS, Bhaumik A. Changes in radiographic parameters following chiropractic treatment in 10 patients with adolescent idiopathic scoliosis: A retrospective chart review. Clin Pract. 2020 Sep 4;10(3):1258.
26) Chu EC. Lumbosacral transitional vertebra as a potential contributing factor to scoliosis: a report of two cases. Asia Pacific Chiropractic Journal. 2020 July; 1.
27) Pu Chu EC, Kai Huang KH. Bridging the gap between observation and brace treatment for adolescent idiopathic scoliosis. J Family Med Prim Care. 2017 Apr-Jun;6(2):447-449.
28) Chu EC, Wong A. Change in Pelvic Incidence Associated With Sacroiliac Joint Dysfunction: A Case Report. Journal of Medical Cases. 2022 January; 13(1):31-35.
29) Chu ECP, Wong AYL, Lee LYK. Chiropractic care for low back pain, gait and posture in a patient with Parkinson's disease: a case report and brief review. AME Case Rep. 2021;5:34.
30) Chu ECP, Wong AYL. Chronic Orchialgia Stemming From Lumbar Disc Herniation: A Case Report and Brief Review. Am J Mens Health. 2021 May-Jun;15(3):15579883211018431.
31) Chu E. Thoracolumbar disc herniation: a hidden cause of monosymptomatic nocturnal enuresis. European Journal of Molecular and Clinical Medicine. 2021 April; 8(3):2834-2840.
32) Chu ECP. Taming of the Testicular Pain Complicating Lumbar Disc Herniation With Spinal Manipulation. Am J Mens Health. 2020 Jul-Aug;14(4):1557988320949358.
33) Chu EC. Regression of Lumbar Disc Herniation Following Non-surgical Treatment. European Journal of Molecular & Clinical Medicine. 2020 July; 7(1):27-79. doi: 10.5334/ejmcm.275.
34) Chu ECP, Lam KKW. Post-poliomyelitis syndrome. Int Med Case Rep J. 2019;12:261-264. doi: 10.2147/IMCRJ.S219481.
35) Chu ECP, Chan AKC, Lin AFC. Pitting oedema in a polio survivor with lumbar radiculopathy complicated disc herniation. J Family Med Prim Care. 2019 May;8(5):1765-1768.
36) Chu EC, Yip AS. A rare presentation of benign acute childhood myositis. Clin Case Rep. 2019 Mar;7(3):461-464.
37) Chu C. Subsiding of Dependent Oedema Following Chiropractic Adjustment for Discogenic Sciatica. European Journal of Molecular & Clinical Medicine. 2018 March; 5(1):1-4. doi: 10.5334/ejmcm.250.
38) Chu C, Wong RS. Chiropractic pain control in myelofibrosis: A case report. New Horizons in Clinical Case Reports. 2017 August; 2:7-9.
39) Chu C. Chiropractic Care for Postlaminectomy Syndrome. International Journal of Medical and Health Science. 2017 July; 6(3):185-187.
40) Chu C. Staphylococcus aureus Bacteremia Complicated by Psoas Abscess. American Journal of Medical Case Reports. 2015 November; 3(11):383-386.
41) Chu C, Bellin D. Insufficiency Fracture of the Tibial Plateau: A Disease of Rare Diagnosis. Journal of osteoporosis and physical activity. 2015 May; 3(2).
42) Chu ECP, Wong AYL, Sim P, Krüger F. Exploring scraping therapy: Contemporary views on an ancient healing - A review. J Family Med Prim Care. 2021 Aug;10(8):2757-2762.
43) Chu EC, Yau K, Ho V, Yun S. The scalable approach to the Chiropractic patient journey. Asia Pacific Chiropractic Journal. 2022 February; 2(5):2-8.
44) Chu EC. Chiropractic and Future of Healthcare in Asia. J Contemp Chiropr. 2021 November; 4(1):138-141.
45) Chu EC. Hong Kong poised for rapid healthcare change. Asia-Pac Chiropr J. 2021 September; 2(2).

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